University of Minnesota Masonic Children's Hospital
Help your child feel prepared.
The Child Family Life Department at UMMCH was searching for a way to better prepare children and families for healthcare experiences prior to their arrival at the hospital. With the vast majority of families having access to smartphones and tablets, an application was the perfect avenue to share preparation materials and expand patient-family centered care beyond the walls of the hospital.
Concepting was kicked off with discovery meetings to gain a deep understanding of the project requirements, the need for the app and its desired functionality. Sessions were then conducted to visualize and prioritize all desired features and functionality. Finally, wireframes were executed and iterated upon, creating a blueprint for the app.
Prior to the beta launch of the app, the Child Family Life Department and Ackmann & Dickenson hosted a user-experience working session in the lobby of UMMCH. A&D staff showed patients, families, and staff the app and documented observations while the testers navigated one of four scenarios. Feedback from the testing event was extremely positive and eventually led to additional features and functionality.
“This app empowers patients and healthcare providers to better support children, engaging them in an age appropriate learning experience. We feel this tool is yet another way we’re putting the patient first.” – Amy Feeder, Child Family Life Specialist
The app allows families to virtually tour the hospital prior to arriving. Patients can prepare for a procedure, hear the sound of an MRI or use an interactive coloring book.
“For many families, visiting the hospital can be an overwhelming experience. This app helps eliminate that feeling by giving people the most important information before they arrive in a fun, engaging way.” – Aimee Nelson, Child Family Life Specialist