University of Minnesota Masonic Children's Hospital
Take the sting out of your child's hospital visit
The Child Family Life Department at the University of Minnesota Masonic Children’s Hospital (UMMCH) was searching for a way to better prepare children and families for healthcare experiences prior to their arrival at the hospital. With the vast majority of families having access to smartphones and tablets, an application was the perfect avenue to share preparation materials and expand family-centered care beyond the walls of the hospital.
“For many families, visiting the hospital can be an overwhelming experience. We needed a solution to help eliminate that feeling by giving people the most important information before they arrive — ideally in a fun, engaging way.” – Aimee Nelson, Child Family Life Specialist
The project began with a discovery meeting to gain a deep understanding of the app’s purpose, desired functionality and requirements. Whiteboard concepting sessions helped to visualize and prioritize all desired features and functionality. Based on these discussions, wireframes were created and iterated upon, creating a blueprint for the app.
Prior to the beta launch, A&D hosted a user-experience working session at UMMCH to get input from patients, families and staff. Feedback from the testing event was extremely positive and eventually led to the addition of features and functionality.
The app allows families to virtually tour the hospital prior to arriving. Patients can prepare for a procedure, hear the sound of an MRI or use an interactive coloring book.
“This app empowers patients and healthcare providers to better support children, engaging them in an age-appropriate learning experience. We feel this tool is yet another way we’re putting the patient first.” – Amy Feeder, Child Family Life Specialist