University of Minnesota
Charting a new course for hospital navigation
Hospitals are often overwhelming and hard for patients to navigate. To solve this, the University of Minnesota Masonic Cancer Center (UMMCC) aimed to create a state-of-the-art application for interactive kiosks placed strategically around the hospital. The application needed to seamlessly provide patients and their families with reliable and useful information to navigate the campus. Two versions of the app were required: one for the cancer clinic and one for the general hospital.
Ackmann & Dickenson kicked off the project with research and learning sessions with key hospital stakeholders to gain a fundamental understanding of the app’s ideal functionality. Initial features included maps of the clinic and hospital, medical resources and hospital-specific widgets. A simple, user-friendly interface was designed to appeal to a broad demographic audience.
The teams at the Masonic Cancer Center and Masonic Children’s Hospital can now easily modify the application’s content. Further, they can update and change resources, maps and guides, and personalize hospital messaging. All clinic kiosks are equipped with the latest technology to better serve patients, families and visitors alike.